We are more than happy to provide you a 30 days (unless specified otherwise), risk free return period where you can experience the design and utility of our products, when returned with original packaging
- A Return Authorization Slip (RAS) number is required for all returns. Please do not return any items without first receiving your RMA number, they will not be accepted and will be returned back to you
- All items must be returned in the original packaging. Very important: Without the original packaging, items can be damaged during return transit, and will be returned back to you and would not be eligible for return thereafter.
- Return requests must be submitted via the Return & Refund form within 30 days of receiving the item.
- Return approvals take between 3-5 business days. During the return approval process we might get in touch with you to understand the issue better.
- Once approved, a RAS number and instructions will be issued, and the product should get picked up in 3-5 working days by the logistics partner. Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.
Once we receive your item, you will receive an acknowledgement of its receipt. Within 3-5 days of receipt of item, we will notify you on the eligibility of your refund after inspecting the returned item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). It should take 5-7 working days for the refunds to get reflected into your Bank Account/ Credit Card Account.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We offer hassle-free returns through courier pickup. You do not have to bear any courier or shipping charges for returns. Our normal shipping time is 3-5 working days.
If you have any questions on how to return your item to us, contact us.
Please file in a refund or exchange request through our Contact Form, for any queries or concerns about our returns and exchange policy, please write to us at firstname.lastname@example.org
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Auros makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Indemnification